FREQUENTLY ASKED QUESTIONS

 

WHAT ARE HEALTHY AND NATURAL TREATS?

  • Many so-called organic treats contain various additives such as preservatives, salt, sugar, etc. The best natural and healthy dog treats shall contain very low or no additives. 

  • Jolly Jolie treats are single-ingredient treats that contain no additives at all.

HOW TO STORE JJ SNACKS?

  • Keep out of reach from children

  • Do not purchase if seal is broken

  • Since all Jolly Jolie products are 100% natural and do not contain any additives and preservatives, it is highly recommended to store them in dry and cool place to keep the freshness.

Preferably:

  • Before opening, store in the fridge/freezer for up to 6 months after the manufacturing date to keep them fresh.

  • After opening, be sure to seal the zip package and keep in the fridge/freezer for up to 1 month to avoid spoiling.

  • Since Jolly Jolie treats do not undergo any artificial or extensive processing methods, they may contain natural odors and vary in color and size.

HOW TO FEED JJ SNACKS?

  • Suitable for an average adult dog with normal activity

  • Not recommended for puppies under 3 months and other animals except dogs

  • Do not feed as a main meal, these snacks are intended for intermittent or supplementary feeding only

  • The suitable daily portion of Jolly Jolie treats is equivalent to 15-20% of the main meal depending on your dog’s size, age, breed, lifestyle, diet, health, etc. 

  • Feed as whole or break into pieces depending on your dog’s preference

  • Please carefully observe your dog during the first feeding to avoid possible choking dangers

  • Cold Jolly Jolie snacks right out of fridge or freezer may induce diarrhea, thus wait for approximately 30 minutes in the room temperature or heat in the microwave for 10 seconds before feeding

Dog’s size and recommended daily portion:

  1. Mini (below 5kg): 5g~17g

  2. Small (5kg~10kg): 18g~29g

  3. Medium (10kg~20kg): 30g~48g

  4. Large (20kg~40kg): 49g~80g

  5. Extra Large (above 40kg)​​: 81g~100g

HOW TO ORDER?

  • If you would like to order JJ treats, please send us your inquiry through the contact form on the 'Contact' page of our website.

  • We will get back to you as soon as we receive your inquiry.

REFUND/EXCHANGE

  • If you discovered an issue with Jolly Jolie products, you can return for a refund or an exchange.

  • Go to Contact us page on the website and send us your inquiry.

  • Please provide us detailed feedback on your issue (including photos if possible) along with your name, address, and the original sales receipt.

©2020 by Jolly Jolie